Return policy

Our refund policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Personalized products are not eligible for refund due to the product being personalized and we cannot resell them again.

We regret that we only accept returns if product was delivered to you in poor condition or broken.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Products not eligible for a return or exchange include:

* Products marked “sale”;
Only regular priced items may be refunded, unfortunately items on sale cannot be refunded.

* Personalized items that are specially made or ordered, with specific name, fabric, message or other customized aspect;

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hotwivesclubhwc@gmail.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hotwivesclubhwc@gmail.com

If a product is faulty, you will be required to take photo proof of the faulty product and the packaging it arrived in, within two days of receipt of delivery and send the photo direct to us at hotwivesclubhwc@gmail.com. For all faulty items you will be offered a replacement, or a full refund.

Any refunds will be credited back to you using your original payment method, e.g. PayPal, online credit or credit card. A store credit will be applied if the item was a gift.

Shipping
To return your product, you should notify us first at hotwivesclubhwc@gmail.com then mail the product back to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.